FAQ's
Products
Each gemstone or fossil comes with a certificate of authenticity which includes all of the specifics of the fossil or gem including serial number, grading, colors, iridescence, color shift, rotational range and sizing information. We also maintain full records of the acquisition for each fossil and rough gem to ensure it was sourced directly from the Bearpaw Shale Formation in Southern Alberta and was ethically sourced and sustainably mined.
Other than some examples of opalized dinosaur bone Alberta Ammonites are the only gem grade fossil in the world.
As far as gemstones this is possible, with the understanding that it is a natural product therefore we will do our best to meet your requirements as natural will allow. For fossils they are as nature created them and we can only bring out that natural beauty.
Absolutely, we will make all efforts to fulfill any request you may make with regards to shape, size, and coloration of gemstone. Contact us here.
Orders
When your order is shipped you’ll be sent a Canada Post tracking number. Packages can be tracked on the Tracking Page of their website.
We accept all major credit cards, Shop Pay, Google Pay and Apple Pay.
If the order has not as yet shipped changes may be made. Please contact us.
Please contact us. If your order has not been shipped, it may be cancelled.
Shipping & Returns
Yes. If you are having trouble placing an international order, please contact us.
We have a 30-day return policy. Please see full policy details here.
Shipping rates and delivery times depend on the location they are being sent to. All packages are shipped from Calgary, AB through Canada Post.
All returned products should be packaged in the way you received them. If you have thrown away the packaging, wrap each item multiple times in bubble wrap and ensure there is no excess space in the box for the item to move around. Extra bubble wrap and paper can be used to “stuff” the box.